FAQ

1.What materials were used to make these earrings?

Polymer clay, freshwater pearls, gold stainless steel or sterling silver posts, and 14-karat gold-plated wire.

2. Are the earrings lightweight?
Yes, the largest pair weighs 12 grams.

3. What kind of posts do the earrings have?
Hypoallergenic gold stainless steel or sterling silver earrings.

4. How should I care for the earrings? Can they be submerged in water?
I don't recommend it, but nothing will happen if the earring accidentally falls into water.

5. Can the earrings be bent?
No, because they are made of clay.

6. How should I clean the earrings?
Yes, with mild soap and water and dry with a microfiber cloth.

7. How long does it take to make these earrings?
5 to 7 business days after I send them to you.

8. Can I request a custom design?
Yes, of course. Write to me with your ideas and I will be happy to help you.

9. Can I return the earrings if I am not satisfied?
It depends. If the product does not arrive or arrives damaged, please write to me at info@bysologiehandmade.com.

10. Why do you not accept returns for these items?
Because it is a personalized product that is carefully handmade, and also for hygiene reasons, we do not accept returns of earrings.

11. What should I pay attention to before buying something?
Check the sizes, color, and design.
If you are unsure, let me know and I will be happy to help you.

12. Can I adjust the size of the earrings?
Yes, of course you can.

13. What is the gift packaging like?

All shipments are sent in a letterbox envelope. I include a thank-you card, a jewelry bag, and a microfiber cloth to clean your jewelry.

14. Is wholesale available?

Yes, please contact us at info@bysologiehandmade.com.